Support

What is Substack?

Civil is hosted on Substack. Substack allows writers to send digital newsletters directly to subscribers and publish posts on the web.

How do I receive Civil newsletters?

When you subscribe as a free, paid, or founding member reader, a Welcome Email will be sent to you.

If you didn’t receive a Welcome Email, you can send yourself a test email to see if it’s an email delivery issue.

On your Manage subscription page, click on “If you’re having email delivery issues”. Then select “Send test email to [your email].”

If you don’t receive the test email, it may be in your “Promotions” or “Spam” folders, or your email provider may have blocked emails from us. Get in touch with the Substack Support team here if you believe your email has been blocked.

If emails from Civil appear in your “Promotions” tab [see below]...

Simply drag the email to your “Primary” tab so you can stay up to date with our latest posts. 

How do I upgrade my subscription to “Paid” or “Founding Member?”

When signed in as an existing subscriber, you’ll see an option in the top right to “Upgrade to paid.” Click on that, and you’ll see all of our available subscription options. 

How do I manage my Substack account?

You can manage your Civil subscription directly at this link:

https://www.civilfilms.co/account

From here, you can select which pieces of content you’d like to receive from Civil.